Refund Policy

This Refund Policy explains the terms and conditions applicable to payments, booking amounts, advance payments, cancellations, and refunds made through our real estate website and services.

1. Booking and Advance Payments

Any booking amount, token amount, advance payment, or other payment made for a property is subject to the terms and conditions applicable to that particular property or project.

A payment does not automatically guarantee a confirmed booking unless the booking has been officially accepted and confirmed by our authorized representative.

2. Cancellation by Customer

If a customer wishes to cancel a property booking, the customer must submit a cancellation request through the appropriate channel.

Refund eligibility and applicable cancellation charges will depend on the terms agreed upon at the time of booking and the applicable property or project agreement.

3. Refund Eligibility

A refund may be provided where applicable after reviewing the cancellation request, payment records, booking terms, and relevant documentation.

Certain payments may be non-refundable, including applicable processing fees, administrative charges, service charges, or other charges clearly communicated before or at the time of booking.

4. Refund Processing

Once a refund has been approved, the eligible amount will generally be processed using the original payment method or another method agreed upon by the parties.

The time required for the refund to appear in the customer's account may depend on the payment gateway, bank, or financial institution involved.

5. Property-Specific Terms

Refund and cancellation conditions may vary from one property or project to another.

Where specific refund, cancellation, or booking terms are mentioned in a booking form, allotment letter, agreement, receipt, or other official document, those specific terms will apply to the relevant transaction.

6. Failed or Duplicate Payments

If a payment is deducted from your bank account but the transaction is not successfully completed, the amount may be automatically reversed by the payment gateway or banking institution.

In case of a duplicate payment, please contact us with the relevant transaction details so that we can verify and process the matter appropriately.

7. Incorrect Payment Details

We are not responsible for payments made using incorrect or unauthorized account details provided by the customer.

Customers are responsible for checking payment information carefully before completing a transaction.

8. Refund Request

To request a refund or cancellation, customers may be required to provide:

• Full Name
• Registered Phone Number
• Email Address
• Property or Project Name
• Booking Reference Number
• Payment or Transaction ID
• Reason for Cancellation or Refund Request

Additional documents may be requested where necessary.

9. Non-Refundable Charges

Certain charges may not be refundable, including applicable administrative fees, processing charges, service charges, documentation charges, or other amounts specifically identified as non-refundable before payment.

10. Verification

All refund requests are subject to verification. We reserve the right to review the transaction and supporting documents before approving or rejecting a refund request.

11. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy from time to time. Any changes will be published on this page with the updated effective date.

12. Contact Us

If you have any questions regarding cancellations, refunds, or payments, please contact us through the contact details provided on our website.

Last Updated: August 2026